Module Reference
Seven Modules. One Brain.
Each module solves a distinct hospitality challenge. Together, they share one data layer — every order, booking, and event feeding a single intelligence engine. No integrations to maintain, no data silos, no manual reconciliation.
Platform Overview
All Seven Modules at a Glance
M·01
🍽️ Restaurant Management
Full-stack POS — billing, KDS, floor map, multi-outlet control, and real-time sales dashboard.
M·02
🛵 Aggregator Hub
All delivery platforms on one screen — one menu, one pricing engine, true channel P&L.
M·03
🏨 Hotel & Resort PMS
Reservations, OTA sync, guest CRM, charge-to-room, and housekeeping — fully connected.
M·04
🎉 Banquet & Events
Venue calendar, digital contracts, advance tracking, catering-linked kitchen, and event P&L.
M·05
📦 Smart Inventory
Recipe-driven deductions on every sale, real-time food cost, variance reports, and reorder alerts.
M·06
💬 WhatsApp Operations
Structured business layer on India's #1 channel for guests, staff comms, and vendor coordination.
M·07
📊 Unified Business Intelligence
All streams, all outlets, one real-time dashboard. Enterprise revenue, outlet P&L, channel mix, customer LTV, and trend analytics — on your phone before morning coffee.
Module 01
Core Operations
Restaurant Management
POS, reimagined.
Most POS systems stop at billing. SevaOS's restaurant module is a full operational command centre — connecting front of house, kitchen, and back-office in a single real-time flow. Built for QSR speed, fine dining precision, and cloud kitchen scale.
<3s
Order to KOT
100%
Offline capable
∞
Outlets
🪑
Table Select
Captain on tablet
📋
Order Placed
Combos & notes
🔥
KDS Fires
Instant push
🧾
Bill & Pay
UPI, cash, room
⚡
Lightning Billing Engine
Sub-3 second order-to-KOT. Fully offline with auto-sync. Zero excuses during Saturday dinner rush.
🗺️
Live Floor Map
Real-time table status, turn-time tracking, merge/split, and occupancy heat maps. Know your floor without walking it.
📱
Captain Ordering App
Mobile & tablet for floor staff. Menu search, combos, modifiers, instant KDS push — no fixed terminal needed.
🍱
Menu Engineering
Combos, modifiers, time-based menus (breakfast/lunch/dinner). Push changes to all outlets simultaneously.
🎁
Smart Discounts & Promos
Happy hours, birthday deals, combo discounts, staff meals — full audit trails and role-based access controls.
🔥
Kitchen Display System
Colour-coded KDS per station, priority alerts for delayed items, course-by-course firing. No paper KOT.
🏪
Multi-Outlet Control
1 to 100+ outlets from one console. Push pricing, menus, and promos across all locations with per-outlet overrides.
💳
Payment Flexibility
Cash, card, UPI, wallets, split bills, partial payments, charge-to-room — automatic end-of-day reconciliation.
📊
Real-Time Sales Dashboard
Hourly revenue, covers, avg check, item-level sales — live on the owner's phone. No waiting for end-of-day reports.
💡
The SevaOS Difference
Every restaurant transaction automatically updates inventory, feeds the BI layer, and links to hotel folios or banquet events — in real time, with zero manual entry.
Module 02
Online Delivery
Aggregator Hub
Kill the tablet jungle.
The average delivery-heavy restaurant juggles 3–5 separate tablets. SevaOS collapses all online orders into one screen — one menu, one pricing engine, one analytics view across every platform.
1
Screen for all
Auto
Menu sync
Live
Channel P&L
📲
Order In
Any platform
✅
Auto Accept
Time estimated
🔥
KDS Fires
Same kitchen flow
📊
Analytics
Net margin tracked
📱
Unified Order Inbox
All platforms land in one queue. One screen, no switching tablets, no missed orders during a delivery surge.
📋
Central Menu Management
Update once, push everywhere. Mark out-of-stock — disappears from Zomato and Swiggy within seconds.
💰
Channel Pricing Control
Different pricing for dine-in, Zomato, Swiggy, and direct from one panel — commission and packaging accounted for.
🧮
True Channel P&L
Profitability per channel after commissions, packaging, and delivery costs. Know which channel actually makes money.
⏱️
Dynamic Prep Time
Auto-adjusts estimated delivery times based on current kitchen load. Fewer rejections, better ratings.
🏆
Item Performance by Channel
Which combos sell best on Swiggy vs Zomato vs direct? SevaOS surfaces this automatically per platform.
Integrated Platforms
Zomato
Swiggy
Direct Website Ordering
WhatsApp Orders
ONDC (Roadmap)
Module 03
Lodging & Reservations
Hotel & Resort PMS
Rooms, connected.
A full property management system natively connected to restaurant, banquet, and BI. A guest's entire stay is one unified experience — not three separate billing systems operating in isolation.
Live
Availability
OTA
Channel sync
360°
Guest CRM
📅
Booking
OTA or direct
🗝️
Check-in
Folio opened
🍽️
Charges
Auto to room
🧾
Checkout
One bill
🗓️
Reservation Management
Full lifecycle from enquiry to checkout. Group bookings, holds, waitlists, room preferences — one visual calendar.
🏷️
Dynamic Rate Plans
Seasonal rates, promo packages, OTA pricing, corporate tariffs. Override per reservation without changing base rates.
🌐
OTA Channel Manager
Two-way sync with MakeMyTrip, Booking.com, Goibibo, Expedia. Zero overbooking, zero manual updating.
🍽️
Restaurant-to-Room Billing
Any F&B order charged to room from the POS. Settles at checkout in one bill. Zero manual transfer.
👤
Guest CRM & History
Past stays, room preferences, F&B spend, special requests, birthdays — real personalisation at scale.
📊
RevPAR Analytics
Real-time occupancy, ADR, RevPAR. Channel contribution shows which source is profitable after all commissions.
🛎️
Housekeeping Workflow
Room status live on mobile. Front desk sees clean/dirty/inspected in real time — no walkie-talkies needed.
💳
Consolidated Folio
Room, restaurant, spa, minibar, banquet — one folio. Checkout is fast, transparent, and dispute-free.
🤝
Corporate Accounts
Negotiated rates, room night tracking against contracts, automated monthly statement reports per client.
🔗
The Integration Nobody Else Offers
MakeMyTrip booking → restaurant dinner → Sunday brunch event: SevaOS links it all to one guest record, one folio, and one LTV figure in your analytics. No other platform in India does this natively.
Module 04
Events & Banquets
Banquet & Events
Excel is over.
Banquets are the highest-margin, most-mismanaged revenue stream in hospitality. SevaOS brings structure, accountability, and real profitability visibility to events — from first enquiry to final invoice.
0
Excel files
Auto
Advance tracking
Live
Event P&L
📞
Enquiry
Date, pax, budget
📄
Quotation
Built & tracked
✍️
Contract
Advance collected
🎊
Event & P&L
Revenue vs cost
📅
Venue Calendar & Blocking
Visual multi-venue calendar. Block full or partial days. Prevent double-booking across all halls instantly.
📝
Quotation Builder
Per-head packages, décor, AV add-ons, service charges — as branded PDF in one click. Track if the client opened it.
✍️
Digital Contracts
T&Cs, advance schedule, cancellation policy — auto-documented, no email chains, no Word docs bouncing around.
💰
Advance Payment Tracking
Auto-reminders before due dates. See collected, pending, and overdue across every upcoming event at a glance.
👨🍳
Catering Linked to Kitchen
Event menus link to kitchen and inventory. Catering requirements auto-generate prep schedules and procurement alerts.
🎪
Resource Allocation
Assign staff, equipment, décor, AV. Flag resource conflicts across simultaneous events before they become day-of problems.
📊
Event Profitability Analysis
Per-event P&L: revenue vs catering, staffing, resource costs. Compare margins across wedding, corporate, social categories.
📋
Banquet Function Sheets
Auto-generate day-of function sheets — timeline, menu, pax, requirements, staff assignments. Zero manual creation.
🔗
Guest-to-Hotel Linking
Event charges link to room folios for wedding group bookings. One consolidated bill per family at checkout.
Module 05
Procurement & Stock
Smart Inventory
Know your real cost.
POS inventory is a toy. SevaOS's inventory module is a full consumption economics engine — recipe-based auto-deductions on every sale, real-time food cost visibility, and wastage alerts before the month-end damage is done.
Live
Food cost %
Auto
Recipe deductions
Early
Wastage alerts
🛒
Purchase Order
Raised & tracked
📥
GRN
Price validated
🔄
Auto Deduct
On every sale
⚠️
Variance
Surfaced early
📖
Recipe-Based Deduction
Every menu item has a recipe with yields. Dish sold → raw materials auto-deducted. No manual entries ever.
💸
Real-Time Food Cost %
Food cost live — not month-end. Drill by outlet, category, or dish to find exactly where margins are leaking.
🏭
Central Kitchen Tracking
Track prep batches, outlet transfers, and consumption per location. Full supply chain from production to plate.
📋
Vendor Purchase Workflows
Raise POs, track deliveries, validate quantities and prices, manage vendor performance — all inside SevaOS.
🗑️
Wastage & Spoilage Logging
Log waste with cause codes. SevaOS identifies patterns and helps set smarter par levels over time.
📊
Variance Reports
Theoretical stock vs physical counts. Catch pilferage and over-portioning before it hits the P&L.
🔔
Low Stock Alerts
Reorder point alerts prevent kitchens running out of key ingredients mid-service on a busy Saturday night.
🎉
Banquet Indent Integration
Event menu finalised → SevaOS auto-generates raw material indent aligned to event date and pax count.
🔁
Batch & FIFO Tracking
Date-stamped batches with FIFO rules. Older stock used first — eliminates expiry wastage for perishables.
Module 06
Customer & Ops Comms
WhatsApp Operations
The channel India runs on.
WhatsApp is already the operating system of the Indian SMB. SevaOS doesn't fight it — it embraces it. Turn WhatsApp into a structured, automated, bi-directional business layer for guests, staff, and vendors.
98%
WA open rate
Auto
Triggered msgs
2-way
Interaction
📅
Booking
Auto confirm
⏰
Pre-Arrival
Reminder + upsell
🏨
During Stay
Service via chat
⭐
Post-Stay
Review + offer
✅
Auto Order Confirmations
Every online order — any platform — triggers instant WhatsApp confirmation with details and delivery time.
🏨
Booking Confirmations
Hotel and banquet bookings auto-send structured confirmations. Pre-arrival reminders reduce no-shows.
🎉
Banquet Client Comms
Quotations, contract summaries, advance reminders, function sheets via WhatsApp. Clients approve in their channel.
🛒
Vendor Coordination
POs, delivery reminders, invoice confirmations to vendors — structured messages replacing informal chat threads.
🎁
Loyalty & Retention
Birthday offers, win-back campaigns, post-stay thank-yous, milestone rewards — all triggered automatically.
⭐
Review Generation
Post-checkout auto-sends review request with Google/Zomato deep links. Frictionless nudge that lifts review volume.
🛎️
In-Stay Guest Requests
Guests WhatsApp housekeeping or room service. Requests route inside SevaOS — zero walkie-talkies.
📊
Message Analytics
Open and response rates per campaign. Understand which messages drive repeat visits and optimise your calendar.
🔒
Official WA Business API
Built on the official API — verified sender, structured templates, fully compliant. Enterprise-grade, audit-ready.
Module 07 · Core
Intelligence Layer
Unified Business Intelligence
See everything.
This is what makes the entire platform worth it. Every data point from every module flows into one real-time analytics engine. Owners see their whole enterprise in seconds — not after a three-day manual reconciliation.
Live
All modules
0
Manual reports
1
Dashboard
Revenue by Stream — Live View
F&B Dine-in
40%
Hotel Rooms
24%
Events
16%
Delivery
20%
🏢
Enterprise Revenue Dashboard
Total revenue across restaurant, hotel, and banquet in one view — day, week, month, or custom. Full picture before morning coffee.
🏪
Outlet-Wise Profitability
P&L by outlet: revenue, COGS, gross margin, contribution. Instantly see your star performer and which is quietly bleeding.
📡
Channel Performance
Dine-in vs delivery vs OTA vs direct: net margin after all costs. Evidence-based decisions on where to invest.
📦
Inventory vs Sales Variance
Theoretical consumption vs physical counts. Catch pilferage, over-portioning, recipe drift before it hits the P&L.
👤
Customer Lifetime Value
Repeat frequency, cumulative spend, channel preference per guest across restaurant, hotel, and events.
📈
Trend & Seasonality
Weekly, monthly, seasonal patterns. Forecast busy periods and plan staffing and procurement proactively.
📱
Owner Mobile App
Clean executive dashboard. Daily revenue, occupancy, covers, alerts — pulse of the whole business in 30 seconds.
⚙️
Custom Report Builder
Drag-and-drop scheduled reports by email — daily, weekly, or monthly. No data analyst, no Excel expert required.
🤖
AI Insights Engine (Roadmap)
Anomaly detection, demand forecasting, pricing recommendations — powered by data only a unified platform can accumulate.
🌐
The Long-Term Data Moat
Every SevaOS customer contributes to a network that gets smarter over time. Benchmarks, demand signals, procurement insights — SevaOS evolves from an operating system into the intelligence backbone of India's mid-market hospitality sector.
Ready to See All Seven Modules in Action?
One demo, one hour, every module. See how SevaOS connects your entire hospitality operation in real time.